Refund policy

Last Updated: June 27, 2026

At Vrioemall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Please note that returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Items damaged due to misuse, improper care, or normal wear and tear

3. Return Process

To request a return, please contact us first at:

Email: hoggtseng62@outlook.com
Phone: +33 7 44 20 54 22

Please include:

  • Your order number
  • Reason for return
  • Photos of the product (if damaged or defective)

Once your request is approved, we will provide return instructions.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, defective item, or damaged during shipping), we will cover the return shipping cost.
  • If the return is due to customer preference (wrong size, changed mind, etc.), the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our mistake.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • Processing times may vary depending on your payment provider.

6. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank for further processing details.

If you have done all of the above and still have not received your refund, please contact us at hoggtseng62@outlook.com.

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need an exchange, please contact us before returning the item.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund.

After 24 hours, if the order has already been processed or shipped, cancellation may not be possible.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: Vrioemall
Email: hoggtseng62@outlook.com
Phone: +33 7 44 20 54 22
Address: 55 Rue de la République
69310 Oullins-Pierre-Bénite
France